Effective Date: 23 March 2026 | Last Updated: 23 March 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you and SOKI ("SOKI", "we", "us", or "our") governing your access to and use of the SOKI mobile application, website, and all related services (collectively, the "Service"). Please read these Terms carefully before using the Service.
By creating an account or using the Service, you confirm that you are at least 16 years of age, that you have read and understood these Terms, and that you agree to be bound by them. If you are under 16, or under such higher minimum age as required by the law of your jurisdiction, you may not use the Service.
These Terms should be read alongside our Privacy Policy and Community Guidelines, both of which are incorporated into these Terms by reference.
SOKI is a venue-based anonymous social platform that enables users to communicate via text, images, videos, audio, and RealMoments (dual-camera photo/video posts) within physical venues that have registered with SOKI. Users participate anonymously using a chosen username and are not required to reveal their real identity to other users.
Access to venue-specific features requires proximity to a registered venue (verified via QR code scan). Certain features including private messaging and profile sharing operate across venues.
You may create an account anonymously without providing an email address. To secure your account and unlock additional features, you may optionally link a verified email address and password. You are responsible for:
You may not create multiple accounts to circumvent moderation actions, bans, or these Terms. Where we detect ban evasion — including creating a new account after a permanent ban — we reserve the right to permanently terminate all associated accounts without notice.
Usernames must not contain profanity, sexual content, solicitation language, hate speech, impersonation of real persons or organisations, or any content that violates our Community Guidelines. Usernames are subject to automated and human review. We reserve the right to require a username change at any time. Usernames may be changed once every 14 days.
Where you choose to link an email address, it must be verified within 1 hour of linking. Unverified email addresses are automatically unlinked. Failure to verify does not delete your account but removes email-linked features until a verified email is linked.
You retain ownership of content you create and post on SOKI ("User Content"). By posting User Content, you grant SOKI a non-exclusive, transferable, sub-licensable, royalty-free, worldwide licence to use, host, store, reproduce, modify, display, and distribute your User Content solely for the purpose of operating and improving the Service.
By posting a RealMoment within a venue, you additionally grant the relevant venue operator a non-exclusive, royalty-free licence to use, display, and reproduce that RealMoment for legitimate marketing and promotional purposes, subject to the restrictions set out in our Privacy Policy (Section 5) and these Terms. Venue operators are strictly prohibited from using RealMoments for purposes that shame, harass, defame, or discriminate against you, or that constitute a privacy violation or non-consensual intimate imagery.
By posting User Content, you represent and warrant that:
You are solely responsible for your User Content. SOKI does not endorse, support, or guarantee the accuracy of any User Content. We are not liable for User Content posted by you or other users.
We reserve the right, but not the obligation, to review, remove, or restrict access to any User Content at our discretion, including where it violates these Terms or our Community Guidelines. Removal of content does not automatically remove associated enforcement actions (strikes, mutes, bans).
All User Content — including messages, images, videos, profile information, bios, and usernames — is subject to automated moderation using artificial intelligence systems including OpenAI's Moderation API and Google Cloud Vision SafeSearch. You acknowledge and consent to this automated processing as a condition of using the Service.
Text messages are screened after delivery. Images, videos, and profile content are screened before being made visible. Content pending moderation review is temporarily withheld from other users.
Violations of our Community Guidelines result in strikes applied to your account. Strikes are classified by severity:
| Tier | Examples | Consequences |
|---|---|---|
| Soft | Mild profanity, borderline content, low-confidence flags | 3 strikes: 24-hour mute | 6 strikes: 7-day ban | 10 strikes: Permanent ban |
| Hard | Sexual content, explicit solicitation, violence, adult imagery | 1 strike: 24-hour mute | 2 strikes: 7-day ban | 3 strikes: Permanent ban |
| Critical | CSAM, content involving minors, doxxing | 1 strike: Immediate permanent ban, legal reporting, evidence preservation |
Accounts less than 3 hours old may not send images or videos. This restriction exists to prevent abuse by newly created accounts.
You may appeal automated moderation decisions using the in-app Appeal button on flagged content, or by contacting support@soki.co.ke. Appeals are reviewed by human moderators. We aim to respond to appeals within 7 business days. Our decision on appeals is final. Critical-tier permanent bans are not eligible for appeal.
Attempting to circumvent a ban by creating a new account, using a different email address, or any other method is a violation of these Terms and will result in immediate termination of the new account. Where a permanent ban was issued for hard-tier violations, re-registration using the same email address is permanently blocked.
You may report content or users that you believe violate our Community Guidelines using the in-app report feature. Reports are reviewed by our moderation team. Submitting false or malicious reports is itself a violation of these Terms.
You agree not to, and not to facilitate others to:
SOKI is designed to be a safe, respectful, and enjoyable space for everyone. These Community Guidelines apply to all content and behaviour on the platform.
The following will result in immediate permanent account termination and, where applicable, reporting to law enforcement:
Violations of these Community Guidelines result in strikes as described in Section 4.2. We reserve the right to apply enhanced enforcement in cases of severe, repeated, or coordinated violations. Good-faith appeals are always available for automated enforcement actions.
The Service, including all software, design, trademarks, logos, and content created by SOKI, is owned by or licensed to SOKI and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, modify, distribute, or create derivative works from our IP without our prior written consent.
If you believe that your copyright has been infringed by content on SOKI, please send a notice to legal@soki.co.ke containing: (a) identification of the copyrighted work; (b) identification of the infringing material and its location on the Service; (c) your contact information; (d) a statement of good faith belief; and (e) a statement of accuracy and authority, signed under penalty of perjury. We will respond to valid notices in accordance with applicable law.
Venue operators are subject to separate Venue Terms of Service in addition to these Terms. By operating a venue on SOKI, venue operators agree to:
SOKI is not liable for the actions of venue operators in relation to user content. Where a venue operator misuses content in breach of these Terms, please report it to privacy@soki.co.ke and we will investigate.
SOKI offers tiered subscription plans for venue operators (“Starter”, “Professional”, and “Enterprise”). Each plan includes different feature limits, user capacity, and AI analytics capabilities. Current plan details and pricing are available on our Pricing page. SOKI reserves the right to modify plan features and pricing with at least 14 days' written notice prior to your next billing cycle.
Subscriptions are billed on a monthly or annual basis, as selected during registration. Payments are processed through Paystack in Kenyan Shillings (KES). By subscribing, you authorise recurring charges to your payment method. You are responsible for keeping your payment information current.
Each plan includes specific monthly limits for AI analytics queries, RealMoments triggers, polls, and report exports. Usage resets at the beginning of each billing cycle. When a limit is reached, the relevant feature will be temporarily unavailable until the next cycle or until you upgrade. Usage limits do not affect mobile app users' ability to respond to existing content.
All plans include a 30-day money-back guarantee from the date of your first payment. If you are not satisfied within 30 days, contact support@soki.co.ke for a full refund. After the 30-day period, no refunds will be issued for the remaining time on your current billing cycle. Early renewals and upgrade payments are non-refundable once the new plan is activated.
If your subscription expires and is not renewed, your venue will be removed from discovery in the mobile app. Your data will be retained for 90 days, after which it may be permanently deleted. You may reactivate your subscription at any time within the retention period.
You may delete your account at any time through the Privacy Settings screen in the app. Deletion is immediate and irreversible. Upon deletion:
We may suspend or permanently terminate your account at our sole discretion, with or without notice, for:
We are not obligated to retain your content or data following termination, subject to our legal obligations outlined in the Privacy Policy.
Upon termination, your licence to use the Service ceases immediately. Sections 3, 7, 9, 11, 12, 13, and 14 of these Terms survive termination.
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OR ERROR-FREE OPERATION.
We do not warrant that: (a) the Service will meet your requirements; (b) the Service will be uninterrupted, timely, secure, or error-free; (c) all User Content will be accurate, reliable, or appropriate; or (d) our content moderation systems will detect all policy-violating content.
Nothing in these Terms excludes or limits any warranty, right, or remedy that cannot be excluded or limited under applicable mandatory consumer protection law.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SOKI, ITS DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH: (A) YOUR USE OF OR INABILITY TO USE THE SERVICE; (B) ANY USER CONTENT; (C) UNAUTHORISED ACCESS TO OR ALTERATION OF YOUR DATA; OR (D) ANY CONTENT MODERATION DECISION.
WHERE LIABILITY CANNOT BE FULLY EXCLUDED, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US (IF ANY) IN THE 12 MONTHS PRECEDING THE CLAIM, OR KES 1,000 (ONE THOUSAND KENYAN SHILLINGS), WHICHEVER IS GREATER.
Some jurisdictions do not allow the exclusion or limitation of certain implied warranties or liability for certain types of damages. If you are in such a jurisdiction, some of the above limitations may not apply to you. Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded by law.
You agree to indemnify, defend, and hold harmless SOKI and its directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with: (a) your use of the Service; (b) your User Content; (c) your violation of these Terms or our Community Guidelines; (d) your violation of any applicable law or regulation; or (e) your violation of the rights of any third party.
These Terms are governed by and construed in accordance with the laws of the Republic of Kenya, without regard to its conflict of law principles.
We encourage you to contact us at legal@soki.co.ke before initiating any formal dispute. We will attempt to resolve disputes informally within 30 days. If a dispute cannot be resolved informally, it shall be submitted to binding arbitration in Nairobi, Kenya, conducted in English, under the rules of the Nairobi Centre for International Arbitration (NCIA), unless otherwise required by applicable mandatory law.
If you are an EEA or UK consumer, you may be entitled to bring a claim in the courts of your country of residence under applicable mandatory consumer protection law, and nothing in these Terms affects those rights. You may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
To the maximum extent permitted by applicable law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not as part of a class, collective, or representative action. Nothing in this section prevents you from bringing a claim in a court of competent jurisdiction where required by applicable mandatory law.
These Terms, together with the Privacy Policy and Community Guidelines, constitute the entire agreement between you and SOKI regarding the Service and supersede all prior agreements.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including natural disasters, pandemic, war, government action, or infrastructure failure.
We may update these Terms from time to time. Where changes are material, we will notify you via in-app notice or email at least 14 days before the changes take effect (or such shorter period as required in emergency circumstances). Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree, you may delete your account before the effective date.
These Terms are published in English. In the event of any conflict between a translated version and the English version, the English version prevails.
© 2026 SOKI. All rights reserved. | Effective: 23 March 2026 | Version 2.0